FAQs

● What are lab created Gemstones?

Lab created gemstones are grown in a laboratory using the same compositions as natural stones. These stones are chemically, physically, and optically identical to those mined underground, but they have fewer imperfections.

The main distinction between natural and lab created gems, is natural gems have inclusions from the crystallization process, whereas lab created stones rely on a steady, controlled process of applying minerals, heat, and pressure, which results in a virtually flawless stone. And because lab created stones are not mined, they are free of conflicts, unlike their natural counterparts.

● Where do you design and manufacture your rings?

NICO + MARI is a full-service design house, integrating all components of our flawless ring production under one roof, guaranteeing efficiency, speed and quality from our NYC studio. All of our rings are made to order, to suit each customers’ personal preference.

● How do you ship?

NICO + MARI offers free 2-day shipping via FedEx on all domestic orders. Rings will be shipped, after the 10 – 21 day production window. For international orders, customers are responsible for the payment of duties, taxes, and shipping.

● What is your return policy?

Our 14-day return policy (from day of receipt) gives our customers the time to ensure complete satisfaction with their ring. If you are unsatisfied with your purchase within the 14 day window, simply contact NICO+MARI, and we will arrange for courier returns to our studio on all domestic orders, or you may feel free to return via your own preferred method. Please note, we do not accept returns of custom designed orders.